FAQ

THE ARCHIVE

Answers for those who seek clarity.

Every order, every piece, and every question matters. This archive holds the answers you may need before entering Chapter I.

Orders

How do I know if my order is confirmed?

Once your order is successfully placed, you will receive an order confirmation email from Versify. Please check your inbox and spam folder if you do not see it.

Can I change my order after purchasing?

If your order has not been packed or shipped yet, contact us as soon as possible at jfversify@gmail.com. Once an order has been shipped, we may not be able to make changes.

Can I cancel my order?

Order cancellations can only be requested before the item has been processed or shipped. Once the order is already on its way, cancellation may no longer be possible.

Shipping

Where does Versify ship from?

Versify ships customer orders from Singapore.

How long does shipping take?

Standard shipping within Singapore usually takes around 3 to 5 business days after the order has been processed. Express shipping may arrive faster depending on courier availability.

Do you ship internationally?

At launch, Versify is focused on Singapore orders first. International shipping may be opened later when we are ready to handle overseas delivery properly.

Sizing

How do Versify shirts fit?

Versify shirts are designed with an oversized streetwear fit. Choose your usual size for a clean oversized look, or size up for a stronger silhouette.

What sizes are available?

Our launch sizes are M, L, XL, and 2XL.

What should I do if I am between sizes?

Size up for comfort and a heavier oversized look. Size down if you prefer a cleaner and more structured fit.

Returns & Damages

What if my item arrives damaged?

If your item arrives with real damage, contact us with your order number and clear photos of the issue. If the damage is confirmed, we will refund the affected item and you may keep the damaged product.

Can I exchange for another size?

Size exchanges may be accepted if the item is unworn, unwashed, in original condition, and the requested size is available. The customer may be responsible for return shipping.

What if I ordered the wrong size?

If the wrong size was selected by the customer, we may offer an exchange if stock is available and the item is still in original condition. Refunds are generally reserved for damaged or incorrect items.

Product Care

How should I wash my Versify shirt?

Wash inside out with cold water. Do not bleach. Do not tumble dry. Iron inside out only and avoid ironing directly on the print.

What material are the shirts made from?

Versify shirts are made from 100% combed cotton for a soft, breathable, and premium feel.

What printing method do you use?

Our artwork is printed using DTG, also known as Direct to Garment printing. This allows detailed artwork to be printed directly onto the fabric.

Drops

Will sold out designs restock?

Versify releases are intended to feel limited and intentional. Some pieces may not restock after selling out. If a restock happens, it will be announced through our official channels.

What is Chapter I?

Chapter I is the first Versify release — a dark fantasy streetwear collection built around shadow, discipline, identity, and wearable art.

How do I contact Versify?

You can contact us at jfversify@gmail.com. Please include your order number if your message is about an existing order.

Still seeking an answer?

Contact Versify